| Ordering
Information |
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| Why
is my email address required to place an
order? |
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We use
email as our primary mechanism for
communicating with you about your order.
You will receive a confirmation of your
order by email. We will also notify you
as your order is being processed so you
will know when it has left our facility.
In the unlikely event a delay should
occur, we will also communicate this to
you via email. Back to top |
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| How
can I send an order as a Gift to someone
else? |
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Select
the item(s) you would like to send from
our Web Warehouse catalog. Add the
item(s) to your shopping cart and
complete the ordering information. Be
sure to put the name and address of the
person you wish to receive the gift in
the "Ship to:" area on the
order form. Check the box that says
"This order is a gift". Gifts
being mailed to different locations must
be ordered separately. We'll make sure
each gift is sent as requested. Back to
top |
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| If
I don't like my order, can I return it? |
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Absolutely! Please review our Product Return
Policy and Return Merchandise Authorization (RMA) procedure.
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| How
much is shipping and handling? |
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Shipping
and Handling is INCLUDED IN THE PRICE SHOWN for all orders shipped to the continental United States.
Orders under $39.00 will pay a $5.00 handling charge.
Although you may not pay separately for shipping and handling
at the time you place your order, the shipping and handling value (S&H value) will
not be refunded if the product is returned. Back to
top |
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| What
should I do if my order arrives damaged? |
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All
orders are individually packaged in
custom designed boxes to minimize
potential damage. Should damage occur,
fill out the information on our Product Returns page within 2 days of receiving the product. Keep the damaged item, packaging and shipping box, and wait for our reply instructions. We will file a claim with the shipping carrier
to retrieve the damaged item, and make a no charge replacement for you.
Back
to top |
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| What
is the processing time for orders? |
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Each order is
custom made to the size and frame
specifications you have selected.
Click here
for current information on our Manufacturing and delivery schedules
for both standard and expedited orders.
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| Can
I order by mail? |
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Yes. During
the ordering process you can select
how you would like to order. The
instructions will assist you so
it is easy for you to order
online, or through the mail. Back to
top |
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| Which credit cards can I use to order? Do you accept PayPal? Do you accept Google checkout? Can I pay by check? |
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We currently
accept Discover, Visa, MasterCard, American
Express, PayPal, and Google Checkout payments. You may also pay by check or money order when ordering by mail.
    Back to top |
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| Do
I have to pay Sales Tax on my order? |
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Accents 'n Art,
Inc. is required to collect sales tax on
all orders shipped within the Commonwealth of
Massachusetts. Currently, other states are not
required to pay sales taxes on their
orders. Back to top |
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| Where
can you ship orders to? |
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We currently ship
to the continental United States. We cannot
ship to PO, APO, or FPO addresses within
the United States, and are not currently
shipping to international addresses.
Back
to top |
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| Will
my personal information be given to other
companies? |
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No. All customer
information is solely used for processing
orders and (only if you elect)
communication of news via email. You can
be assured we'll keep it confidential.
For more information, visit our Customer
Privacy & Security page. Back to top |
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| Is
my credit card safe if I order online? |
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All online orders
are safely processed through our secure
server. Your credit card information is
encrypted and protected using
state-of-the-art technology. For more
information on security visit our Customer
Privacy & Security page. Back to top |
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