Ordering Information

Some frequently asked questions and answers are provided on this page. Click on a question below to see the answer, or scroll down the page to read each one.

Frequently Asked Questions

Why is my email address required to place an order?
How can I send an order as a Gift to someone else?
If I don't like my order, can I return it?
How much is shipping and handling?
What should I do if my order arrives damaged?
What is the processing time for orders?
Can I order by mail?
Which credit or debit cards can I use to order? Do you accept PayPal? Can I pay by check?
Do I have to pay Sales Tax on my order?
Where can you ship orders to?
Will my personal information be given to other companies?
Is my credit card safe if I order online?


Why is my email address required to place an order?
We use email as our primary mechanism for communicating with you about your order. You will receive a confirmation of your order by email from PayPal. We will also notify you as your order is being processed so you will know when it has left our facility. In the unlikely event a delay should occur, we will also communicate this to you via email.

How can I send an order as a Gift to someone else?
Select the item(s) you would like to send from our catalog. Add the item(s) to your shopping cart. During the checkout process, be sure to put the name and address of the person you wish to receive the gift in the Shipping Address area. Gifts being mailed to different locations must be ordered separately. We'll make sure each gift is sent as requested.

If I don't like my order, can I return it?
Absolutely! Please review our Product Return Policy and Return Merchandise Authorization (RMA) Procedure.

How much is shipping and handling?
Shipping and Handling is INCLUDED IN THE PRICE SHOWN for all orders shipped to the continental United States. Although you may not pay separately for shipping and handling at the time you place your order, the shipping and handling value (S&H value) will not be refunded if the product is returned.

What should I do if my order arrives damaged?
All orders are individually packaged in custom designed boxes to minimize potential damage. Should damage occur, fill out the information on our Product Returns page within 2 days of receiving the product. Keep the damaged item, packaging and shipping box, and wait for our reply instructions.

What is the processing time for orders?
Each order is custom made to the specifications you have selected. Check here for current information on our Manufacturing and delivery schedules for both standard and expedited orders.

Can I order by mail?
Yes. During the ordering process you can select how you would like to order. The instructions will assist you so it is easy for you to order online, or through the mail.

Which credit cards can I use to order? Do you accept PayPal? Can I pay by check?
We currently accept Discover, Visa, MasterCard, American Express and Electronic Checks through PayPal's Secure Payment Processing Server. You may also pay by check or money order when ordering by mail.

Discover VISA MasterCard American Express

Do I have to pay Sales Tax on my order?
Accents 'n Art, Inc. is required to collect sales tax on all orders shipped within the Commonwealth of Massachusetts. Currently, other states are not required to pay sales taxes on their orders.

Where can you ship orders to?
We currently ship all products anywhere in the continental United States. Only certain items can be shipped to Alaska, Hawaii, PO, APO, or FPO addresses, and some international addresses. Shipping restrictions and surcharges for these destinations vary by product. If you would like more information, please contact us by email.

Will my personal information be given to other companies?
No. All customer information is solely used for processing orders. You can be assured we'll keep it confidential. For more information, visit our Customer Privacy & Security page.

Is my credit card safe if I order online?
All online orders are safely processed through PayPal's Secure Payment Processing Server. Your credit card information is encrypted and protected using state-of-the-art technology. For more information on security visit our Customer Privacy & Security page.